ࡱ>  bjbj&& pDjDjx ))...///+1,W5/;;D,gLpLLL?  .@))LLAN)L.L%-bL- pzH;x_ _6_. j;_ Y(:  GENERIC SILVER INCIDENT RESPONSE PLAN Version 4.0 (December 2025) CONFIDENTIAL Guidance for members of ad hoc UoE Silver Incident Response Teams Plan Objective: Provide guidance for the ad hoc UoE Silver Incident Response team in cases where there is no Silver plan for the specific scenario being experienced. Plan Scope: Unwanted incidents causing / with the potential to cause adverse impacts on UoE students, staff, operations, strategic objectives or reputation. FXPlus have a separate plan to cover disruptive incidents on the Penryn campus; should an adverse event occur on the Penryn campus, it may be necessary to invoke both plans to work alongside each other. Purpose: Identifies tasks, roles and responsibilities for managing the response. To be used by: Any UoE manager who is tasked with responding at the Silver level. IN THE EVENT YOU ARE ABLE TO SAFELY REACH YOUR DESK DO NOT FORGET Your copy of this plan Personal possessions, (e.g. car keys, wallet, jacket) Your UniCard, mobile phone and charger/power bank, plus your laptop and mains lead To delegate your current position and duties, if and where appropriate BEGIN BY USING THE INCIDENT ROAD MAP AND ASSOCIATED TASKS SHOWN OVERLEAF AS YOUR GUIDE Contents are at the rear of this document INCIDENT ROADMAP  SHAPE \* MERGEFORMAT  Introduction It is the intention in this plan to be straightforward. Therefore, abbreviations are kept to a minimum as follows: Incident Response Team (IRT) ӣ (UoE) Business Continuity (BC) The University has developed a range of Silver Incident Response Plans for specific types of incidents. However, it is not possible to plan for every type of potential disruption. This generic plan therefore provides guidance for any ad hoc Silver Incident Response Team that may need to form. It supports the UoEs holistic, agile capacity to deliver an effective response and recovery. 1. Incident Reported & Gold, Silver or Bronze Declared  SHAPE \* MERGEFORMAT Task IDTaskGuidanceStatus (Assigned to)1.1INCIDENT IS REPORTED TO SILVER IRT CHAIR (via Estate Patrol or other source) If the University is clearly experiencing a Silver level incident based on the table overleaf then declare a Silver incident and proceed with  HYPERLINK \l "id1point3" task 1.3 as per the Incident Roadmap. Bronze incident Silver IRT Chair is informed of an incident, but response may be deemed as localised or manageable within operational day to day business processes. Response does not require formation of an Incident Response Team at this stage. Proceed to  HYPERLINK \l "id1point2" task 1.2 and monitor situation. Silver incident A Silver Incident Response Team is required to provide a tactical response, e.g. IT failure affecting substantial number of users. Alternatively, a Silver response may be required in a situation which has deteriorated to the point where the Bronze operational response is no longer sufficient. The service area that is most impacted should invoke and lead the Silver response, drawing together a multi-disciplinary team, as appropriate to the situation. The Silver teams role is to develop the response tactics and coordinate operational delivery of these. Gold incident A situation where a serious emergency can effectively be declared immediately and the entire Gold Incident Response Team is required without necessarily going through the previous levels. The Senior Vice-President and Registrar & Secretary must be notified as they have the authority to declare a Gold incident and will chair the Gold Incident Response Team. Refer to this table to make a decision about the level of incident. Use this plan as guidance for managing the Silver level response OPERATIONALTACTICALSTRATEGICCategory FunctionBronze Silver Gold Facilities & BuildingsShort term denial of access (fire evacuation). Temporary loss of building, utilities or telecommunications.Partial loss of building resulting in medium term denial of access to the premises.Complete/long term denial of access and or major damage to property. Bomb or terrorist action or credible threat.PeopleSmall numbers of staff and/or students affected. Loss of life where there is no or limited reputational damage such as due to understandable natural causes and no further risk to individuals. Large numbers of staff and/or students affected. Loss of life where there is potential for reputational damage and further risk to individuals. Poor weather / fuel shortages travel disruption.Serious injury or loss of life e.g. due to explosion, bomb etc. Staff and/or student welfare and morale severely impacted. Pandemic resulting in national or local restrictions. Severe weather - potential for campus closure.FinancialFinancial impact is less than 100,000.Financial impact between 100,000 and 1m.Financial impact is greater than 1m.Adverse publicity / reputationLocal media coverage, short term with little impact on reputation. No risk of litigation.Local media coverage, long term. Sporadic regional/national media. Non-mainstream international media. Potential risk of litigation.Short term impacts on teaching or research. National / international media, negative articles in target staff or student recruitment markets. Serious risk of litigation.ITLocalised failure/outage. Limited number of non-critical users affected, minor Health & Safety or reputation implications.Serious incident affecting, for example, a substantial number of IT service users, minor security breach, moderate Health & Safety or reputation implications.Very serious incidents relating, for example, to part of the core infrastructure, security breach, serious Health & Safety implications, or disruption at key times in the Universitys calendar.SuppliersTransport, logistical delays, e.g. traffic congestion.Key supplier(s) unavailable causing disruption to critical activities.Long term critical supplier loss impacting on the University strategic mission, e.g. a failure of a student accommodation supplier in the city.This table provides guidance. It is recognised that the boundaries are often not clear cut, e.g. operational procedures may be sufficient to cope with a death by natural causes, whereas a violent death is likely to require a higher level of response. It is important that information is shared and passed up the management hierarchy so that appropriate response decisions can be made. Task IDTaskGuidanceAssigned to1.2Monitor the incident. If the situation is being managed by operational teams, continually monitor for potential change in incident level.Some incidents can deteriorate over time. Act early to plan the response so that it can be implemented quickly. Managers in impacted areas and Managers whose areas of responsibility include investigating and resolving the cause of the incident1.3Check whether an appropriate scenario-based response plan exists for this type of incident.Where a potential scenario has been planned for, points of contact can be found in HYPERLINK \l "_Appendix_I_"Appendix I. In these cases, its envisaged that the scenario plan will be invoked and an ad hoc Silver team will not be required. Ensure the point of contact for the relevant plan is informed of the incident.Managers in impacted areas1.4Form a Silver Incident Response Team. Put members on standby / invoke the Silver IRT. If the Silver IRT decides to stand down completely, continue to  HYPERLINK \l "_Debrief__Incident_1" Section 7 Debrief - Incident Review.If its possible that a Bronze level incident will deteriorate, act early to form the Silver IRT so that it can start planning the response / take pre-emptive measures. Consider which areas should be represented: areas that are significantly impacted areas responsible for investigating and resolving the cause of the incident Communications - the need to monitor social media or to issue targeted / broadcast communications Equality, diversity and inclusion An Equality, Diversity and Inclusion Manager must be included for incidents involving high profile, contentious speakers. Information Governance for GDPR advice Other subject matter experts Third parties / partners e.g. Students Guild, FXU, FX Plus, INTO, contractors If colleagues are not available, a representative should take their place. Members and deputy members contact details can be added to  HYPERLINK \l "_Appendix_A_" Appendix A (save an editable copy of this Plan).Proactively assume the IRT Silver Chair if you are either: a manager in a substantially impacted area or a manager whose team is responsible for investigating and resolving the cause of the incident If there is time for consultation, managers in these areas should agree who will take the Chair. However, where there is an imperative to act quickly, its important that a manager is proactive in assuming the Chairs role. The Chair can be passed to another Silver IRT member at a later stage, if appropriate. 1.5Assign a Team SecretaryThe role of the Team Secretary includes: Administrative arrangements for meetings Taking meeting notes Collating information on behalf of the Silver IRT Supporting the ChairIRT Chair1.6Consider whether the Incident Support Group should be stood up to act in an advisory think tank capacity submit a request to the SVP and Registrar & Secretary. The Incident Support Group is primarily a Gold resource. The SVP and Registrar & Secretary has the authority to invoke the Group. Further details are included in the  HYPERLINK "/departments/cgr/insuranceauditandrisk/continuity/plans/" Gold plan, Appendix K.IRT Chair1.7Report to Director level so that the Universitys Gold IRT Chair can be made aware of the situation.The SVP and Registrar & Secretary chairs the Gold IRT. Early notification gives the Gold team time to prepare, in case a strategic response is subsequently needed. If the Gold team is invoked, this Silver team will need to develop tactics for operational delivery, in support of Golds overarching strategy. The UoE and Gold Incident Response Team and Business Continuity Plan is available  HYPERLINK "/departments/cgr/insuranceauditandrisk/continuity/plans/" here (sensitive information has been removed from this copy). Battle bags are held in readiness for the Gold team. Locations and contents are shown in the Gold plan appendices. These resources may be useful for the Silver IRT, if theyre not required by Gold.IRT Chair1.8Decide on the location of the Silver Incident Command Centre.An Incident Command Centre is the place where the team can meet and share information. This may be a physical or virtual location. The Digital Hive (Forum) may be used if it is not required by the emergency services or the UoE Incident Support Group (advisory group to the UoE Gold Incident Response Team). This will involve displacing the Digital Team. Contact the Insurance, Audit and Risk Manager or a Business Continuity Adviser to make the arrangements (see  HYPERLINK \l "_Appendix_A_" Appendix A). The details of the Incident Command Centre can be added to  HYPERLINK \l "_Appendix_C_" Appendix C (save an editable copy of this Plan). IRT Chair1.9If staff or students have been harmed, inform the Executive Divisional Director of Human Resources (harm to staff) or the Director of Heath, Wellbeing and Sport (harm to students). The Welfare Incident Plan should be invoked by the appropriate Director.IRT Chair1.10Assign a member of the Silver IRT to liaise with the Universitys Incident Manager (if emergency services are in attendance). Welfare and safety are paramount.If the emergency services are in attendance, the Universitys Incident Manager at the scene will wear an orange high visibility vest marked University Incident Manager. They are the Universitys point of contact with the emergency services. The ETHANE and SBAR communication tools for giving and receiving information can be found in  HYPERLINK \l "_Appendix_D_-" Appendix D.Nominated IRT member 2. Activate Incident Command Centre Task IDTaskGuidanceAssigned to2.1Once the Command Centre is available, open an Incident Log to record the ongoing situation as reported.See Appendices  HYPERLINK \l "_K1__Incident" K1,  HYPERLINK \l "_K2__Call" K2 and HYPERLINK \l "_K7_-_Response"K7. Original notes must be retained by all Silver IRT members for the debrief or any subsequent investigations or enquiries.IRT Chair2.2Consider how best to display and share information, e.g. flipchart, whiteboard, display tables, MS Teams, SharePoint.WhatsApp should not be used unless MS Teams and email are unavailable. If WhatsApp is used: this should be for relaying essential information only adhere to GDPR requirements (seek advice from the Information Governance team, if necessary) record key decisions and actions on the log delete the WhatsApp group when the Silver Incident Response Team stands downIRT Chair and Team Secretary2.3Establish contact with the incident site.Not all incidents have a physical incident site, e.g. a reputational incident caused by social media posts.IRT Chair2.4If you are a deputy or stand in, take a moment to familiarise yourself with your response role and duties. The Chair and Team Secretary roles can be found in HYPERLINK \l "_Appendix_B__1"Appendix B.IRT Deputy/Stand In 2.5Commence the first Silver IRT meeting. Agree the response objectives. Assess what has happened, and the likely impact and duration of the disruption. Look ahead is it possible that the situation will deteriorate? Agree meeting frequencyWhat facts do you know? What else do you need to know? How can you get more information? What are the impacts? What are the risks?  HYPERLINK \l "_Appendix_F_-" Appendix F PEAR prompts may be useful at this stage. See  HYPERLINK \l "_Appendix_G__1" Appendix G for an agenda template Ensure minutes are kept of meetings. In a fast-moving incident, it may be necessary to take action notes rather than full minutes. Meeting frequency is likely to be high at first, then reducing as the situation is brought under control. If the Gold response team has been invoked, Silver and Gold meetings will need to dovetail so that communication flows efficiently between the two teams. IRT Chair / Team Secretary2.6Ensure internal and external communications, including media response have been assigned.IRT Chair / Comms representative2.7Prepare an incident summary for staff, students and other stakeholders.Consider whether its appropriate to provide information about this incident, e.g. there may be GDPR considerations or other sensitive matters that would restrict the amount of information that should be put in the public domain. Do you want staff to remain / come onto site, or go home? Return tomorrow or wait for further instructions?IRT members / Comms Team2.8Consider adding a message to the UoE website / social media accountsThis can be done remotely if the event happens out of office hours. Estate Patrol hold out of hours contact numbers for the Communications Team.IRT Chair via Comms Team2.9Begin internal notification of the incident.What about other UoE locations? Remind colleagues not to speculate or speak to the press. All enquiries should be referred to the HYPERLINK "/departments/communication/communications/press/"Press Office.IRT Chair via Comms Team2.10Identify key internal and external stakeholders.See  HYPERLINK \l "_Appendix_J_-_1" Appendix JIRT member / Comms Team 3. Impact & Damage Assessment  SHAPE \* MERGEFORMAT Task IDTaskGuidanceAssigned toPURPOSE The situation may change rapidly and therefore needs to be monitored closely. A clear view of the extent and nature of the damage / disruption will enable the Incident Response Team to assess the initial impact on the University and determine the likely duration, thereby justifying the invocation of any business continuity plans, recovery strategies or third-party contracts.3.1For incidents involving the emergency services, liaise with the University Incident Manager to find out whether any staff / students / visitors / contractors have been injured or taken to hospital. Are all persons accounted for?See  HYPERLINK \l "_H3__Casualty" Appendix K3 If a Gold team has been invoked, updates will be provided by the University Incident Manager to a Gold point of contact. This information will then be shared with other responders as necessary. Assign IRT member to look after welfare issues and liaise with the Welfare Incident Response Team, if this team has been invoked.Allocated IRT member / HR / Student Services3.2Where there is property damage, liaise with Estate Services about which areas are affected. A Damage Assessment Form can be used to capture high level details. Determine which time critical activities / services are impacted. See  HYPERLINK \l "_H4_-_Damage" Appendix K4 for a Damage Assessment Form. Liaise with specific Department / Service area and respective  HYPERLINK "/departments/cgr/insuranceauditandrisk/continuity/plans/" BC Plan Leads. IRT members3.3If a building has been badly damaged, consider 24hr security to protect the integrity of the remaining contents from abuse.Additional cover through private security company.Nominated IRT member and Head of Security3.4Have safety systems been compromised? Does the situation give rise to new safety risks?Consider whether its possible to introduce temporary safety systems. If not, which activities / services need to cease? Can they be moved to another location?IRT members3.5Based on the information provided, establish an idea of how long the incident is likely to continue. Estimate the total length of the disruption.An estimate of the outage will be required to assess the impact on the Recovery Time Objectives (RTOs) specified by the University. If a location is considered to be a potential crime scene, the Police may prevent entry for a considerable period. IRT members3.6Consider again which stakeholders are affected directly and indirectly.IRT members 4. Determine Recovery Priorities & Strategy  SHAPE \* MERGEFORMAT Task IDTaskGuidanceAssigned to4.1The IRT should set clear objectives for the response. It should determine which support and time critical activities have been affected, then assess the response and recovery requirements.IRT Chair & members4.2Once the recovery priorities have been established the IRT must initiate suitable response / continuity tactics and oversee implementation at the operational level.What processes / procedures / resources are already in place? What additional processes / procedures / resources are needed? Are new / revised risk assessments needed? Consider welfare arrangements, e.g. do those colleagues who are responding outside of normal hours need refreshments and meals? See  HYPERLINK \l "_Appendix_A_" Appendix A. Are temporary staff rotas required? Is local signage required? Do those people who are directly affected need written guidance? Are additional staff needed (surge team / Temporary Resourcing Unit / agency staff / staff or student volunteers)? Do staff need to be briefed / trained? IRT Chair & members4.3Agree a reporting time with those parts of the business that are implementing response / recovery strategies or procedures.Reporting should be in line with the immediacy of the recovery timeframe, as indicated by the response objectives / Business Continuity Plans.IRT Chair / BC leads4.4Financial Support Set up methods to provide any financial aid.Establish a budget and cost code, if required. Staff without cash / cars etc to travel home following evacuation Possible essential University repairs Purchase of essential equipment Other purchases outside of normal procurement process Support from external contractors (e.g. additional security / specialist services / equipment hire) Nominated IRT member and Finance4.5Legal/Regulatory/ Insurance Consider the legal/regulatory and insurance implications of any decisions proposed. Seek advice accordingly.Public notice regarding death or injury to employees/non-employee e.g. Health & Safety Executive, RIDDOR. Notify Loss Adjuster via Insurance, Audit and Risk Team.IRT member liaising with Legal/Health & Safety/HR/ Insurance/ Communications4.6Provide regular updates to the Gold Response Team (if convened), or the designated Gold point of contact (if Gold has not convened)Provide assurance about matters that are in hand. Refer to Gold if risks or decisions need escalation to senior management.IRT Chair Coordinate Recovery Procedures & Business Continuity Plans The Silver IRT should develop, communicate and track the operational progress of the tactical plan as delivered by Bronze responders. If the Gold team has been invoked, the tactical plan should meet the strategic objectives set by Gold. A coordinated response depends on information flowing down and up the Gold, Silver, Bronze response structure.  SHAPE \* MERGEFORMAT Task IDTaskGuidanceAssigned to5.1Start to formally manage the recovery and coordination of any response / recovery procedures and business continuity plans that have been invoked. Ensure they meet any objectives which have been set, such as their recovery timeframes e.g. 1 day, etc.During the first few days, there will be an emphasis on ensuring safety and wellbeing, retrieving essential assets, consolidating time critical activities, and agreeing the longer-term strategy for provision of core activities.IRT Chair5.2Liaise, via the Insurance, Audit and Risk Team, with the Universitys Insurers, and their Loss Adjuster, about the potential claim and evidence required.Contact with the Insurers and Loss Adjuster should be made via the Insurance, Audit and Risk Team whenever possible.Nominated IRT member / Insurance, Audit and Risk Team5.3Remain alert to ways in which the situation might deteriorate. Plan or implement pre-emptive action. IRT members, including the Chair5.4Consider whether: Additional wellbeing support is needed The impact on staff morale needs mitigation There is a need to assign colleagues from other teams across the University to support the recovery. The response can be humanised, e.g. through staffed information points / meetings with key stakeholdersIRT members, including the Chair5.5Ensure handover arrangements are in place for all members of this Silver IRT including the Chair.Consider using the SBAR form in HYPERLINK \l "_D2_-_SBAR"Appendix D2 for the handover. Handover arrangements are important for wellbeing. Stress and fatigue can also impair decision making. A staggered handover may be preferable to all members handing over at the same time.IRT members, including the Chair. 6. Ongoing Activities Task IDTaskGuidanceAssigned to6.1Instigate a Plan, Do, Check, Act, repeat cycle.See  HYPERLINK \l "_Appendix_E__2" Appendix E for a value based decision model.IRT Chair6.2Ensure regular meetings of the IRT continue until a satisfactory situation is achieved.The frequency of meetings can be reduced as the situation is brought under control and normal operations are restored.IRT Chair 6.3Ensure stakeholders are provided with regular communications.Consider targeted messages to stakeholders who are directly affected, updates to web pages / social media, and in-person briefings to humanise the response.IRT member / Comms team6.4Request regular updates on recovery progress from impacted areas.IRT Chair6.5Are the operational teams meeting their recovery timeframes?Review the recovery priorities.IRT members 6.6Adapt the recovery tactics or procedures where necessary.Who / what is causing a delay? Have knock on impacts emerged? How can this be resolved?IRT members 6.7Are operational areas receiving the appropriate level of resources and emergency funding where appropriate?Finance Services / Corporate Card Temporary reassignment of staff Additional temporary staff Specialist contractorsIRT members6.8Schedule regular meetings or briefings for staff, students, press and stakeholders to communicate updates.IRT member / Comms team6.9If a Gold team has been invoked, maintain a regular reporting cycle.Chair6.10People with HYPERLINK "/departments/inclusion/visionandpolicies/equalityact2010/"protected characteristics or special personal circumstances may have heightened vulnerability during an incident. Consider whether special measures are required.Guidance can be obtained from Human Resources, Equality, Diversity and Inclusion.IRT members 6.11Review the relevant logs for actions or follow up.Incident log Call management log Minutes of IRT meetingsTeam Secretary6.12Consider the welfare of team members and whether tasks can be delegated. Keep the responders handover arrangements under review.Careful management is required to avoid members working long hours, under severe stress and for prolonged periods. See  HYPERLINK \l "_K6__Health_1" Appendix K6 for Health & Safety Risk Assessment FormIRT Chair6.13Consider whether the incident / disruption has given rise to any opportunities that could be advantageous to the University.For example: a well-managed recovery could provide an opportunity for favourable publicity the incident may provide an opportunity to make advantageous changes the new normal may be better than the pre-incident normalIRT members6.14Formally stand down the IRT when the incident no longer requires this type of tactical management.In cases where Gold has been convened, the stand down will need to be approved by Gold. IRT Chair 7. Debrief Incident Review Both during and after an incident, the University could be faced with external enquiries and investigations. It is therefore important that all data is saved and records kept. The gathering, storing, sharing and deletion of any personal information must be in accordance with General Data Protection Regulation (GDPR) requirements. It is nominally the responsibility of the IRT Chair to maintain records and data on the incident and the recovery process. The main reasons for conducting a debrief are as follows:  SHAPE \* MERGEFORMAT Task IDTaskGuidanceAssigned to7.1To determine the exact nature and cause of the incident, including situations where no Silver response has been declared.Operational Managers 7.2To put in place measures which prevent, reduce or avoid the same situation in the future.Feedback into Operational Risk Registers to demonstrate action has been taken.IRT members7.3To capture and share lessons learned (including what worked well), and revise any emergency response procedures, continuity strategies or plans in the light of experience.The purpose is to strengthen the Universitys capacity to respond to future incidents. The HEI community and other interested parties may also benefit if the University is able and willing to share its experiences.Nominated IRT member7.4To supply additional information in the event of an incident giving rise to an insurance claim or complaint / litigation from a 3rd party. This could have direct and material effect on any claim / action by a 3rd party.Nominated IRT member in collaboration with Insurance, Audit and Risk Team7.5To consider how staff should receive recognition for their actions.See HYPERLINK "/staff/employment/payroll/salariesandoncosts/emergencypayments/"Payments for emergencies/unplanned incidents. This may require senior management / HR involvement. If a Gold team was invoked, its likely that Gold will oversee reward and recognition.Nominated IRT member Plan Administration DATA & INTELLECTUAL PROPERTY STATEMENT The information and data provided herein shall not be duplicated, disclosed or disseminated by the recipient in whole or in part for any purpose whatsoever without the prior written permission from the ӣ where applicable to the universitys purpose. The framework and methodology is provided by Easy Continuity Ltd for the use of the ӣ internally and may not be sold, shared, or used in any way without the express permission of Easy Continuity Ltd. CHANGE MANAGEMENT Version/ RevisionRelease DateOriginatorReason(s) for Change1.022/08/2022Sue DummettFirst publication1.106/09/2022Sue DummettUpdated job titles2.016/10/2023Sue DummettAnnual review minor changes only, e.g. job titles3.017/09/2024Sue DummettAnnual review minor changes only.4.015/12/2025Angela LinghamAnnual review minor changes only. Plan OwnerInsurance, Audit and Risk Manager, Tracey AllenReview DateDecember 2026 DISTRIBUTION LIST RecipientRoleJames HutchinsonDirector of Estate ServicesAlan OrgeeAssistant Director, Engineering and Direct Works Sarah SnowDeputy Director of Commercial, Residential and Campus ServicesHead of Health and SafetyCharlotte Murphy Director of Technical Strategy & ServicesKate LindsellAssistant Director, Compliance and Risk Appendix A Contact details SILVER INCIDENT RESPONSE TEAMNAME MOBILEHOMEDEPUTY (If person in 1st column is not available)DEPUTY MOBILEDEPUTY HOME Other UoE contactsNAMEROLEINTERNAL UoE EXTNEMAILEstate PatrolSecurity and emergency response to a major blue light incident on campus01392 72 3999 01392 72 2222 (emergency number)HYPERLINK "mailto:e.patrol@exeter.ac.uk"e.patrol@exeter.ac.uk Tracey AllenInsurance, Audit and Risk ManagerMS TeamsHYPERLINK "mailto:t.tuffin@exeter.ac.uk"t.tuffin@exeter.ac.ukAngela LinghamBusiness Continuity AdviserMS Teams  HYPERLINK "mailto:buscont@exeter.ac.uk" buscont@exeter.ac.uk HYPERLINK "mailto:a.lingham@exeter.ac.uk"a.lingham@exeter.ac.ukSarah SnowDeputy Director of Commercial, Residential and Campus Services (for catering requirements)01392 72 5209 HYPERLINK "mailto:s.j.snow@exeter.ac.uk" s.j.snow@exeter.ac.uk  External contactsORGANISATIONNAMEROLETELEMAILDominosN/aOut of hours refreshments / pizza01392 425252HYPERLINK "https://www.dominos.co.uk/pizza-near-me/exeter/49-50-sidwell-street?utm_source=gmb&utm_medium=yext"Webpage Appendix B Incident response organisation B1 - Incident Response Team structure The Silver Incident Response Team (IRT) is a group of multi-disciplinary managers (differs by incident type and area) who develop the tactical plans and coordinate the resources needed to respond to an unwanted event that is causing (or could cause) a disruption, loss, emergency or crisis. As the nature of any incident is unpredictable, team members may need to take a flexible, adaptive approach to their incident response role. Ultimately it is for the Silver IRT Chair and the team members to organise themselves in an optimal manner, calling on any additional resource they require. The Chair and Team Secretary roles are outlined below in section B4. B2 - Incident Team Member and Chair A group of managers, one of whom will assume leadership of the Incident Response Team (IRT) to develop the tactical response, then oversee its delivery at operational (Bronze) level. Invocation of the Silver IRT should occur in accordance with  HYPERLINK \l "_Incident_Reported_&" Section 1 of this plan, Incident Reported & Gold, Silver or Bronze Declared. B3 - Incident Command Centre An Incident Command Centre is a physical or virtual location where the Incident Response Team can convene. It is a dedicated facility from which the response can be managed and an area for the collation / display of information relating to the incident. B4 - IRT roles, responsibilities and tasks RoleResponsibilitiesIncident Response Team Chair (IRT Chair)From the initial incident notification, the IRT Chair has overall responsibility for invoking the team, dealing with the situation and for coordinating operational response and recovery activities. As soon as possible they will be based at the Incident Command Centre. Specific responsibilities include: Upon receipt of the incident notification, accepting the mantle of Chair and leading the IRT through the Incident Road Map, reviewing the data and if appropriate ensuring the SVP and Registrar & Secretary (Gold Chair) is notified. Dependent upon the type of disruption or incident, selecting the Incident Command Centre and assembling the appropriate Incident Response Team. Leading the Incident Response Team in the development and implementation of measures to protect welfare and wellbeing, the environment, reputation, property and other assets, and continuance of services in the optimal manner. General If some IRT Members / Deputies are not available, make sure their tasks are allocated to others. Consider the welfare of the IRT members; ensure handover arrangements are in place to avoid members (including the Chair) working very long hours, under severe stress, and for a prolonged period. When the situation is brought under control, consider handover procedures and delegation of any remaining tasks to structures within business as usual arrangements. Team SecretaryProvide administrative support to the Silver IRT Work with the Chair to organise the physical / virtual Incident Command Centre and Silver IRT meetings. Keep accurate records of all team meetings, decisions and actions. Track team actions. Log and deal with team queries. Collate information in a repository that is available to IRT members. Adhere to GDPR requirements  Appendix C Incident Command Centres OrderPhysical location / SharePoint / MS TeamsDetails123 Note: The Digital Hive (Forum) may be used if it is not required by the emergency services or the UoE Incident Support Group (advisory group to the UoE Gold Incident Response Team). This will involve displacing the Digital team. Contact the Insurance, Audit and Risk Manager or a Business Continuity Adviser to make the arrangements (see  HYPERLINK \l "_Appendix_A_" Appendix A). Appendix D - ETHANE and SBAR reporting forms D1 - ETHANE form To be used by the Universitys emergency responders when providing situation reports, (also available via the JESIP app). MnemonicGuidanceReportExact locationNearest junction, or Exact address, or what3wordsType of incidentFire, explosion, traffic accident, etc? Any indication of terrorism?HazardsHazards present or suspected Is evacuation or shelter-in-place necessary and safe?Access routesWhich routes are safe to use? Clarify routes which are blocked Nominate the RVP (does it need to be searched)?Number of casualtiesList type and severity Approximate number of dead, injured, survivors and witnessesEmergency servicesList those present and those required Conduct a joint dynamic hazard assessment with the emergency services (if present)Completed by: .......................................................... Date .................................. Time .............................. D2 - SBAR form This is a structured communication tool which may be used when requesting or receiving a request for assistance. SSituation What is happening at the scene?State your name and role There is a ________________ (fire, collapsed person..) At ______________________ (exact location) The current situation is __________________ (ETHANE)BBackground Any additional information?Information about the lead up to the incident? What measures have been taken so far? Is anything else happening in the vicinity that is relevant?AAssessment What do you think is happening with this incident?Is the situation stable, deteriorating or improving? What might happen next?RRecommendation / Requirement What do you think needs to be done / what do you require?Explain what you need If attendance at the scene is required, be specific about where, when and who to meet Ask if there is anything else you can do before the other staff member arrives Exchange contact details Appendix E Value based decision model The model shown below is based on the Joint Decision Model used by the emergency services. It assists decision making in difficult circumstances where there may be incomplete or contradictory information. The Universitys mission and values are at the core of the model, underpinning decisions.  SHAPE \* MERGEFORMAT  Appendix F - PEAR prompts This prompt list is not exhaustive. Its purpose is to prompt initial thoughts about the impacts and risks arising from the incident. PromptNotesPeople safety, welfare and wellbeing are paramountHave staff / students / visitors / contractors been injured or taken to hospital? (Serious injury inform Gold)Have any deaths been reported / confirmed? (Inform Gold)Are any people still in danger? (Inform Gold)Are welfare needs being met for people evacuated or sheltering-in-place?shelter and warmthdrink, food, toiletsmedical assistanceEDI / vulnerability considerationsIs it necessary to record details of people who have been evacuated or are sheltering?Do longer term shelter arrangements need to be made?Should people be sent home / advised to stay away from specific areas? (Inform Gold)Do people need assistance to get home, e.g. cash?Are impacted people receiving updates on the situation?Are people in the wider community affected by this incident? (Inform Gold)EnvironmentIs there environmental contamination - where?What impact will it / might it have?Has the contamination been contained?Are measures in place to prevent further harm to people, the environment and other assets?How long is the clean-up likely to take?AssetsWhich property / assets have been damaged?Is the cause of the damage under control?What are the salvage priorities?How quickly can damaged assets be restored / replaced?ReputationIs the University meeting its legal and moral obligations? Can we be seen to be acting in accordance with our institutional values?Are staff, students and other stakeholders (including regulatory bodies) being provided with information?Can UoE reply quickly, honestly and openly to media enquiries, bearing in mind the need to protect personal and confidential information?Can UoE take positive steps to correct misinformation or rumours?Next steps include: determining which time critical activities have been disrupted considering whether any business continuity plans need to be invoked Appendix G Agenda template This template should be adapted by the Chair. Ensure all members have a voice, encourage challenge and avoid group think. Date of meetingTime of meetingIncidentStatement of Silver Incident Response Teams (IRTs) objectives:  Information and intelligence Update on the latest position Thematic area 1 Thematic area 2 etc Known impacts and risks Any other information / update to be shared Agreement of Silver IRTs objectives (first meeting) Items for urgent attention and decisions / support required Action plan development (first meeting) / review of actions and further actions required (subsequent meetings) Look ahead What is the best / reasonable / worst case scenario? Assumptions is there anything else we need to know? Consider any emerging impacts and risks Any forward planning or action required? Any further resources needed? Communications plan Items for escalation to Gold Out of hours and weekend arrangements Management and coordination of actions out of hours / over the weekend Duty rota and contact details Internal Silver IRT group communications Staff / student / stakeholder communications Handover arrangements Date and time of next meeting Appendix H Useful resources ITEMLOCATIONLoud hailersEstate PatrolPortable howler fire alarmEstate ServicesGeneratorEstate ServicesBuilding floor plansEstate ServicesRadios (for communications)Head of Security, Parking and Transport OperationsSafeZone setting up a new communication groupHead of Security, Parking and Transport OperationsStationery, laptop chargers, mobile power banks, hi viz vests, hard hats, campus maps, blank laminated pages for signs, etcGold battle bag see  HYPERLINK "/departments/cgr/insuranceauditandrisk/continuity/plans/" Gold plan Appendix E for locations and full list of contents.Catering out of hoursDominos Pizza, Sidwell Street. Opens 10:00 Monday to Sunday Closes 05:00 Monday to Sunday Bank holidays may vary Menu and orders: HYPERLINK "https://www.dominos.co.uk/pizza-near-me/exeter/49-50-sidwell-street?utm_source=gmb&utm_medium=yext&y_source=1_MTIxMzY5NzItNzE1LWxvY2F0aW9uLm1lbnVfdXJs" dominos.co.uk  HYPERLINK "https://www.google.com/search?rlz=1C1GCEB_enGB889GB889&q=domino%27s+pizza+-+exeter+-+sidwell+street+phone&ludocid=17291149424178920362&sa=X&ved=2ahUKEwicrfqai4r4AhWRwAIHHaBGAN8Q6BN6BAgYEAI" Phone:01392 425252 Appendix I Scenario response plans TitlePoint of contactEmergency Response to a Major Incident PlanPeter Scargill, Director of Commercial, Residential and Campus ServicesInfrastructure Incident PlanJames Hutchison, Director of Estate ServicesWelfare Incident PlanAlison Davies, Director of Health, Wellbeing and SportMajor Event Incident Management PlanTracey Allen, Insurance, Audit & Risk ManagerLibrary Disaster Control PlanJames Anthony-Edwards, University Librarian 7 Step Emergency Spill Response GuideEstate ServicesForum Silver Meeting Room Procedure NoteTracey Allen, Insurance, Audit & Risk ManagerHuman Influenza Pandemic PlanKate Lindsell, Assistant Director, Compliance and Risk Meningitis University Policy and Code of PracticeSevere Weather University Contingency PlanPeter Scargill, Director of Commercial, Residential and Campus Services Incident LineLizzie Caughey, Business Manager, Faculty OperationsInternational Travel Incident Response PlanTracey Allen, Insurance Audit and Risk Manager Appendix J - Stakeholders This purpose of this list is to identify groups of stakeholders that might be affected by a serious incident. It is not exhaustive, the intention being to trigger thought about who should be considered when an incident arises, and during the recovery process. StudentsFulltime, part-time, interrupted, distance learning, apprenticeStreatham, St Lukes, Cornwall campuses, RILD, Heavitree, Wonford, Knowledge SpaLiving in ӣ residenceUndergraduateCarersLiving in private sector accommodationPost-graduate Taught / ResearchProspective studentsLiving at home Honorary graduatesAlumniParents / carers of studentsOn placement (UK, overseas, inbound/outbound)INTO UK, European, InternationalEDI considerations StaffFull-time, Term-time, Part-time, Temporary Resourcing Unit, agency workersSeconded (to / from ӣ)AcademicRetired / Retired Staff AssociationHomeworkersProfessional ServicesStreatham, St Lukes, Cornwall campuses, RILD, Clinical Skills Unit, Exeter Science Park, Knowledge Spa, London Offices (HLS and Business School)Agents abroadResident staffEmployed by third party (INTO, UPP, etc.)Prospective staffOn leave (annual, maternity, paternity, adoption, parental, compassionate, emergency, sick, jury service, sabbatical, study, career break)Employed studentsHonorary staffEDI considerationsTrade Unions  Local CommunityCommunity engagement programmeBus services (Stagecoach)PoliceCommunity ChallengeCycle ExeterLocal schoolsOrganisations supported by student volunteersCarsharedevonHospital / welfare facilitiesStaffTaxisExeter City CouncilLocal residentsHighwaysEast Devon District CouncilStudentsShops and businessesDevon County CouncilRail servicesMediaCornwall County CouncilFaith groups  Partners & FundersStudents Guild, SUResearch funding (Govt, Companies, Trusts, Research Councils)Falmouth Exeter PlusCollaborative partners (e.g. GW4 and other Universities, Met Office, EDF, Santander Universities, Pennon, etc.)SubsidiariesNHSOther parties on site (Northcott Theatre, UPP, INTO, Topps nursery, other tenants)Sponsors Exeter Science ParkConstructors Falmouth University Alumni, benefactors & legacy donors Government University of Plymouth  SuppliersLocalContractorsGoods delivered to campusNationalConsultantsServices (e.g. maintenance, legal advice, auditors)International Other CustomersTenantsEvening classesVisitors (day, or staying)Sports Park users Streatham / St LukesSummer SchoolsDignitariesBritish Universities & Colleges SportConferences / eventsWeddingsTheatre goers Appendix K Forms K1 Incident Log Start the Incident Log by noting the time the incident was reported to you, the time you declared the incident and a quick note of actions taken so far. DATE/TIMEACTIVITY Activity, Decision, Instruction or Briefing (A, D, I or B)ACTIONOWNERCOMPLETED e.g. 22/07/24 15:30B Estate Patrol reported chemical spill to Joe Bloggs, and H&S20m cordon to be imposed immediatelyJoe Bloggs to set up cordon22/07/23 15:40 Completed by .............................. K2 Call Management Log Following an incident it may be necessary to call a variety of people, both internal and external to the organisation. The table below outlines some of the information that needs to be captured in order to monitor calls: Person Called & CompanyBy WhomDate/TimeResponse/Outcome Completed by ............................................... K3 Casualty List NB: Accident / Near Miss Forms should always be completed NAME OF CASUALTYDETAILS OF INJURYCOMMENT (e.g. taken to hospital by ambulance)INFORMATION PROVIDED BY [NAME] Completed by ............................................................... K4 - Damage Assessment Form ASSETIMPACTED AREA(S)COMMENT (e.g. Possible Recovery Procedure)Building(s) [Floor/area name] [Floor/area name] [Floor/area name ]Services / Functions Affected Critical ApplicationsPC/LAN NetworkWide Area/VPNOther IT ServicesVital Records/DataTelephony Report Conducted by: Date: __/___/____ Time: _ _ / _ _ am/pmPossible Salvage Options: K5 Emergency Expenditure Log ITEMCOMMITMENT ()PURPOSE (e.g. welfare)APPROVED BY [NAME]e.g. 100 x 10 vouchers for meals1,000Student welfareChris Smith, IRT Chair K6 Health & Safety Risk Assessment Form The latest version of HYPERLINK "https://universityofexeteruk.sharepoint.com/sites/HealthandSafetyHub/SitePages/Risk-Assessments.aspx"this form is available from the HYPERLINK "https://universityofexeteruk.sharepoint.com/sites/HealthandSafetyHub/Forms%20and%20Templates/Forms/AllItems.aspx?RootFolder=%2Fsites%2FHealthandSafetyHub%2FForms%20and%20Templates"Health & Safety Hub. The template should be used to assess the Health & Safety hazards and controls associated with the incident and response measures. Faculty/ServiceDate of Risk Assessment Name of person carrying out assessmentJob TitleDESCRIPTION Give details of the process, task, activity, event etc. being risk assessed  HAZARD IDENTIFICATION Hazard - something with the potential to cause harm within the process, task etc. you are assessing. NB: Consider things that you can foresee / imagine going wrong and how this could happen?Ref:HazardWho and How Many can be harmed? e.g. student, staff, contractors etc.How can they be harmed? DescribeABCDEFG EXSITING CONTROL MEASURES IN PLACE What control measures are already in place to reduce the risk of the hazard becoming a reality? Refer to the hazards identified above i.e. A B C D etc.Ref:You may combine some of the hazards together if one control measure addresses more than one hazard e.g. A, C & E to save repeating the same information ABCDEFG RISK ASSESSMENT SCORE Use the consequence (table 1a) and likelihood (table 1b) tables overleaf to calculate the risk score (table 1c) NB: Take into account existing controls RiskConsequence (1-5)XLikelihood (1 - 5)=Risk Score (1-25)ABCDEFG ACTION PLAN things that need to happen now to control / reduce risk further RiskFurther Action Required To Control RiskBy WhomDate CompleteABCDEFGNB: When actions are complete they need to be transferred to the section above as now being control measures already in place. The risk rating scores may also need to be amended to acknowledge that these additional controls measures are now in place. ASSESSMENT SIGN OFF Assessors Signature Managers NameManagers Signature Date signedLocal monitoring to be performed by:Review Period: (please circle as appropriate) continuous daily weekly monthly annually after significant changeRisk Assessment Review Dates:Copies of Assessment to: (please identify) Table 1a Consequence Scoring Matrix ConsequenceHazard Descriptorref12345InsignificantMinorModerateMajorCatastrophicInjuryaMinor injury not requiring first aid treatmentMinor injury (e.g. cut, bruise) / illness (e.g. faint) requiring first aid treatmentModerate injury (e.g. sprain strain, fractures) / ill health / absent from work/studies for more than 3 days but less than 7 daysMajor / multiple injuries / long-term incapacity / disability / absent from work/studies for 7 days or moreSerious injury / multiple persons injured / permanent incapacity / fatalityStudent ExperiencebUnsatisfactory experience (resolved)Unsatisfactory experience (readily resolved) Mismanaged (short term effects)Mismanaged (long term effects)Totally unsatisfactory outcome or experienceComplaint / Claim Potential cLocally resolved complaintJustified complaintBelow excess claim / justified complaint involving lack of appropriate careClaim above excess level / multiple justified complaints Multiple claims or single major claimObjectives / Projects dInsignificant costs increase / schedule slippage /barely noticeable reduction in scope or quality<5% over budget / schedule slippage / minor reduction in quality / scope5-10% over budget / schedule slippage / reduction in scope of quality requiring client approval1-25% over budget / schedule slippage / doesn't meet secondary objectives>25% over budget / schedule slippage / doesn't meet primary objectivesService / Business InterruptioneLoss / interruption <1 hourLoss / interruption >8 hoursLoss / interruption >1 dayLoss / interruption >1 weekPermanent loss of service or facilityHuman Resources / Organisational DevelopmentfShort-term low staffing level / temporary reduction in service quality <1 dayOngoing low staffing level reduction in service qualityLate delivery of key objectives / services due to lack of staff (e.g. recruitment, retention, sickness) . Minor error due to insufficient training / ongoing unsafe staffing levelUncertain delivery of key objective/service due to lack of staffNon-delivery of key objective/service due to lack of staff / loss of key staff / very high turnoverStaff ExperiencebUnsatisfactory experience (resolved)Unsatisfactory experience (readily resolved) Mis-managed (short term effects)Mis-managed (long term effects)Totally unsatisfactory outcome or experienceFinancial gSmall loss >100Loss >1,000Loss >10,000Loss >100,000Loss >1,000,000Inspection / AudithMinor recommendations / minor non-compliance with standardsRecommendations given / non-compliance with standardsChallenging recommendations / non-complianceEnforcement Action / multiple challenging recommendations / major non-complianceProsecution / severely critical reportAdverse Publicity / Reputation iRumoursLocal Media (short-term)Local Media (long-term)National Media <3 daysNational Media >3 days MP concern (Questions in House) Table 1b Likelihood Score 12345DescriptorRareUnlikelyPossibleLikelyAlmost CertainFrequencyNot expected to occur for yearsExpected to occur at least annuallyExpected to occur at least monthlyExpected to occur at least weeklyExpected to occur at least dailyProbability< 1%1 5%6 20%21 50%> 50%Will only occur in exceptional circumstancesUnlikely to occurReasonable chance of occurringLikely to occurMore likely to occur than not Table 1c Risk Score LikelihoodConsequence1 Insignificant2 Minor3 Moderate4 Major5 Catastrophic1 - Rare123452 - Unlikely2468103 - Possible36912154 - Likely481216205 - Almost Certain510152025K7 - Response Tracking Table For use by the Incident Response Team to collate and track information, actions and decisions. Incident summary Record information received and actions taken here.INCIDENT RESPONSE STRANDDate and timeResponse strand, e.g. evacueesResponse strand, e.g. care of injuredResponse strand, e.g. communicationsResponse strand, e.g. interested partiesResponse strand, e.g. building damageResponse strand, e.g. salvage prioritiesResponse strand, e.g. security K8 Information Picture Slides The Team Secretary can copy and paste the text below into PowerPoint, to create Information picture slides. The Team Secretary should fill in slide 2 before inviting Service leads to complete their Service specific slide and the final Red / Yellow / Green (RYG) slide. Points should be kept brief headlines can be explained in more detail at meetings.     Contents  TOC \o "1-3" \h \z \u  HYPERLINK \l "_Toc143270262" GENERIC SILVER INCIDENT RESPONSE PLAN  PAGEREF _Toc143270262 \h 1  HYPERLINK \l "_Toc143270263" 1. Incident Reported & Gold, Silver or Bronze Declared  PAGEREF _Toc143270263 \h 3  HYPERLINK \l "_Toc143270264" 2. Activate Incident Command Centre  PAGEREF _Toc143270264 \h 9  HYPERLINK \l "_Toc143270265" 3. Impact & Damage Assessment  PAGEREF _Toc143270265 \h 12  HYPERLINK \l "_Toc143270266" 4. Determine Recovery Priorities & Strategy  PAGEREF _Toc143270266 \h 14 5.  HYPERLINK \l "_Toc143270267" Coordinate Recovery Procedures & Business Continuity Plans  PAGEREF _Toc143270267 \h 16  HYPERLINK \l "_Toc143270268" 6. Ongoing Activities  PAGEREF _Toc143270268 \h 18  HYPERLINK \l "_Toc143270269" 7. Debrief Incident Review  PAGEREF _Toc143270269 \h 20  HYPERLINK \l "_Toc143270270" Plan Administration  PAGEREF _Toc143270270 \h 22  HYPERLINK \l "_Toc143270271" Appendix A Contact details  PAGEREF _Toc143270271 \h 23  HYPERLINK \l "_Toc143270272" Appendix B Incident response organisation  PAGEREF _Toc143270272 \h 25  HYPERLINK \l "_Toc143270273" B1 - Incident Response Team structure  PAGEREF _Toc143270273 \h 25  HYPERLINK \l "_Toc143270274" B2 - Incident Team Member and Chair  PAGEREF _Toc143270274 \h 25  HYPERLINK \l "_Toc143270275" B3 - Incident Command Centre  PAGEREF _Toc143270275 \h 25  HYPERLINK \l "_Toc143270276" B4 - IRT roles, responsibilities and tasks  PAGEREF _Toc143270276 \h 25  HYPERLINK \l "_Toc143270277" Appendix C Incident Command Centres  PAGEREF _Toc143270277 \h 27  HYPERLINK \l "_Toc143270278" Appendix D - ETHANE and SBAR reporting forms  PAGEREF _Toc143270278 \h 28  HYPERLINK \l "_Toc143270279" D1 - ETHANE form  PAGEREF _Toc143270279 \h 28  HYPERLINK \l "_Toc143270280" D2 - SBAR form  PAGEREF _Toc143270280 \h 29  HYPERLINK \l "_Toc143270281" Appendix E Value based decision model  PAGEREF _Toc143270281 \h 30  HYPERLINK \l "_Toc143270282" Appendix F - PEAR prompts  PAGEREF _Toc143270282 \h 31  HYPERLINK \l "_Toc143270283" Appendix G Agenda template  PAGEREF _Toc143270283 \h 33  HYPERLINK \l "_Toc143270284" Appendix H Useful resources  PAGEREF _Toc143270284 \h 34  HYPERLINK \l "_Toc143270285" Appendix I Scenario response plans  PAGEREF _Toc143270285 \h 35  HYPERLINK \l "_Toc143270286" Appendix J - Stakeholders  PAGEREF _Toc143270286 \h 36  HYPERLINK \l "_Toc143270287" Appendix K Forms  PAGEREF _Toc143270287 \h 40  HYPERLINK \l "_Toc143270288" K1 Incident Log  PAGEREF _Toc143270288 \h 40  HYPERLINK \l "_Toc143270289" K2 Call Management Log  PAGEREF _Toc143270289 \h 41  HYPERLINK \l "_Toc143270290" K3 Casualty List  PAGEREF _Toc143270290 \h 42  HYPERLINK \l "_Toc143270291" K4 - Damage Assessment Form  PAGEREF _Toc143270291 \h 43  HYPERLINK \l "_Toc143270292" K5 Emergency Expenditure Log  PAGEREF _Toc143270292 \h 44  HYPERLINK \l "_Toc143270293" K6 Health & Safety Risk Assessment Form  PAGEREF _Toc143270293 \h 45  HYPERLINK \l "_Toc143270294" K7 - Response Tracking Table  PAGEREF _Toc143270294 \h 51  HYPERLINK \l "_Toc143270295" K8 Information Picture Slides  PAGEREF _Toc143270295 \h 52  END OF DOCUMENT      Page  PAGE 1 of  NUMPAGES 42 Version 4.0 (December 2025)  Page  PAGE 1 of  NUMPAGES 35 Version x.x DRAFT Generic Silver Incident Response Team Plan Plan Administration Appendix - A Contact details INCIDENT RESPONSE Team Plan Page  PAGE 15 of  NUMPAGES 35 Version 1.0 DRAFT 20th November 2008 Appendix B Incident response organisation Appendix C Incident Command Centres Appendix D ETHANE and SBAR reporting forms Appendix E Value based decision model Appendix F PEAR prompts Appendix G Agenda template Appendix H Useful resources Appendix I Scenario response plans Appendix J Stakeholders Appendix K Forms Contents Activate Command Centre Impact & damage assessment Determine recovery priorities & strategy Coordinate recovery procedures & continuity plans Ongoing recovery activities Debrief Incident reported Manage within operational processes Monitor situation Silver Incident Response Team invocation? Understood & in-hand Resolved End N Y Potentially critical Incident Reported & GSB Declared Incident Reported & Silver Declaration Activate Incident Command Centre Impact & Damage Assessment Recovery Priorities & Strategy Coordinate Recovery Procedures & Business Continuity Plans On Going Activities Schedule/Conduct Debrief Statement of mission and values Gather information and intelligence Take action and review what happened Identify options and contingencies Consider powers and policy Assess threat and risk and develop a working strategy Information picture all areas GUIDANCE These slides help form an information picture to show how the incident is impacting the University, and the actions taken / needed. They will be a useful starting point for further discussion by the Incident Response Team (Gold). Read the next slide Headline issues which provides a brief summary of the incident Complete the slide which has been created for your Service area. 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55 yt6$$If!vh#v#v :V l4 ` tܥ0y'55 / 49pܥyt_$$If!vh#v'#v #v#v :V l4E ```` t(ܥܥܥܥ0y'5'5 55 49p(ܥܥܥܥyt6DyK _K1_ _IncidentwDyK  _K2_ _CallDyK _K7_-_Response$$If!vh#v'#v #v#v :V l t0y'5'5 55 49yt6$$If!vh#v'#v #v#v :V l t0y'5'5 55 49yt6$$If!vh#v'#v #v#v :V l t0y'5'5 55 49yt6DyK _Appendix_B_ _1$$If!vh#v'#v #v#v :V l t0y'5'5 55 49yt6}DyK _Appendix_F_-DyK _Appendix_G_ _1$$If!vh#v'#v #v#v :V l t0y'5'5 55 49yt6$$If!vh#v'#v #v#v :V l t0y'5'5 55 49yt6$$If!vh#v'#v #v#v :V l t0y'5'5 55 49yt6$$If!vh#v'#v #v#v :V l t0y'5'5 55 49yt6DyK yK https://www.exeter.ac.uk/departments/communication/communications/press/yX;H,]ą'c$$If!vh#v'#v #v#v :V l t0y'5'5 55 49yt6DyK _Appendix_J_-_1$$If!vh#v'#v #v#v :V l t0y'5'5 55 49yt6Dd +D  3 @@"?$$If!vh#v#v :V l4E ` tܥ0655 / pܥyt_ $$If!vh#v#v #v #v :V l4E ```` t(ܥܥܥܥ0655 5 5 p(ܥܥܥܥyt6x$$If!vh#v':V l t065'yt_DyK _H3_ _Casualty$$If!vh#v#v #v #v :V l t0655 5 5 yt6{DyK  _H4_-_Damage+DyK yK 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t0,5 55^ 55 f4yt[$$If!vh#v #v#v^ #v#v :V l4 t0,5 55^ 55 f4yt[DyK _Incident_Reported_&$$Ifl!vh#v#v/:V l4 `` tܥܥ0D6655/alpܥܥyt U$$Ifl!vh#v#v/:V l t0D6655/alyt$$Ifl!vh#v#v/:V l t0D6655/alyt$$If!vh#v#v#v :V l4 ``` tܥܥܥ07555 pܥܥܥyt U$$If!vh#v#v#v :V l t07555 yt U$$If!vh#v#v#v :V l t07555 yt U$$If!vh#v#v#v :V l t07555 yt U}DyK _Appendix_A_ $$If!vh#vO#v|#vy:V l t0D65O5|5y/ 49Bayt}$$If!vh#vO#v|#vy:V lS t0D65O5|5y/ 49Bayt}$$If!vh#vO#v|#vy:V lS t0D65O5|5y/ 49Bayt}$$If!vh#vO#v|#vy:V lS t0D65O5|5y/ 49Bayt}$$If!vh#vO#v|#vy:V lS t0D65O5|5y/ 49Bayt}$$If!vh#vO#v|#vy:V lS t0D65O5|5y/ 49Bayt}$$If!vh#vO#v|#vy:V lS t0D65O5|5y/ 49Bayt}$$If!vh#v#v[ :V l `` tܥܥ0655[ 49pܥܥyt6$$If!vh#v#v[ :V l t0655[ 49yt2 $$If!vh#v#v[ :V l `` tܥܥ0655[ 49pܥܥyt6$$If!vh#v#v[ :V l t0655[ 49yt2 $$If!vh#v#v[ :V l `` tܥܥ0655[ 49pܥܥyt6$$If!vh#v#v[ :V l t0655[ 49yt2 $$If!vh#v#v[ :V l `` tܥܥ0655[ 49pܥܥyt6$$If!vh#v#v[ :V l t0655[ 49yt2 Dd#R&D  3 @@"?$$If!vh#v.#v/:V l `` tܥܥ065.5/apܥܥyt U$$If!vh#v]&:V l ` t ܥ065]&ap ܥyt U$$If!vh#v.#v/:V 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_Toc267644159 _Toc306350517 _Toc306350796 _Toc306351555 _Toc105753540 _Toc143270263 _Toc261615960 _Toc267643667 _Toc267644160 _Toc306350518 _Toc306350797_Incident_Reported_& _Hlt143270499 _Hlt143270500 _Hlt216696779 _Hlt216696780 _Hlt175307075 _Hlt175307076 _Hlt175307090 _Hlt143270510 _Hlt175307096 id1point2 _Hlt143270513 _Hlt142567643 id1point3 _Hlt143270506 _Hlt175307081 _Hlt175307111 _Hlt143270522 _Hlt142568591 _Hlt105681063 _Hlt143270529 _Hlt175307118 _Hlt105680965 _Hlt105754464 _Hlt105681099 _Hlt142568601 _Hlt143270539 _Hlt105681126 _Hlt105754490 _Hlt142568609 _Hlt175307130 _Hlt142568617 _Hlt109131421 _Hlt109131422 _Hlt143270545 _Hlt148358211 _Hlt148358212 _Hlt175307139 _Hlt105754502 _Hlt143270579 _Hlt143270580 _Hlt144997949 _Hlt144997950 _Hlt175307167 _Hlt175307168 _Hlt105681149 _Hlt142568683 _Hlt142568684 _Hlt143270592 _Hlt143270593 _Hlt109647890 _Hlt109647891 _Hlt142568707 _Hlt142568708 _Hlt175307175 _Hlt175307176 _Hlt105754534 _Hlt105754535 _Hlt105681205 _Hlt105681206 _Hlt142568726 _Hlt175307179 _Hlt412551315 _Hlt143270597 _Hlt175307207 _Hlt105754555 _Hlt142568735 _Hlt143270606 _Toc122860035 _Toc122860208 _Toc261615961 _Toc267643668 _Toc267644161 _Toc306350519 _Toc306350798 _Toc306351557 _Toc412548963 _Toc105753542 _Toc143270264 _Hlt142568747 _Hlt105754577 _Hlt143270615 _Hlt175307219 _Hlt105754584 _Hlt142568755 _Hlt143270619 _Hlt143270676 _Hlt175307226 _Hlt412548761 _Hlt101797822 _Hlt175307229 _Hlt105754594 _Hlt142568760 _Hlt143270682 _Hlt103179443 _Hlt103179444 _Hlt105754668 _Hlt105682093 _Hlt143270702 _Hlt175307237 _Hlt105754658 _Hlt105754662 _Hlt105754688 _Hlt105754699 _Hlt142568778 _Hlt105754720 _Hlt175307246 _Hlt142568801 _Hlt143270709 _Hlt105754728 _Hlt143270713 _Hlt175307250 _Hlt142568810 _Hlt171503086 _Hlt171503087 _Hlt142568822 _Hlt105754840 _Hlt105754743 _Hlt175307261 _Hlt143270721 _Toc122860040 _Toc122860209 _Toc261615962 _Toc267643669 _Toc267644162 _Toc306350520 _Toc306350799 _Toc306351558 _Toc412548964 _Toc105753543 _Toc143270265 _Hlt105682770 _Hlt142568833 _Hlt105754853 _Hlt175307270 _Hlt143270728 _Hlt105754863 _Hlt104886537 _Hlt104886538 _Hlt105682832 _Hlt142568841 _Hlt143270734 _Hlt175307273 _Hlt142568847 _Hlt143270740 _Hlt105754871 _Hlt175307278 _Toc122860042 _Toc122860211 _Toc261615963 _Toc267643670 _Toc267644163 _Toc306350521 _Toc306350800 _Toc306351559 _Toc412548965 _Toc105753544 _Toc143270266 _Hlt142568900 _Hlt142568901 _Hlt143270752 _Hlt143270753 _Hlt175307302 _Hlt175307303 _Hlt105754899 _Hlt105754900 _Toc122860045 _Toc122860212 _Toc261615964 _Toc267643671 _Toc267644164 _Toc306350522 _Toc306350801 _Toc306351560 _Toc412548966 _Toc105753545 _Toc143270267 _Hlk105684858 _Hlt142569220 _Hlt105754919 _Hlt143270763 _Hlt175307317 _Toc122860046 _Toc122860213 _Toc261615965 _Toc267643672 _Toc267644165 _Toc306350523 _Toc306350802 _Toc306351561 _Toc412548967 _Toc105753546 _Toc143270268 _Hlt105754947 _Hlt175307366 _Hlt105754942 _Hlt105754969 _Hlt143079452 _Hlt143079453 _Hlt143270769 _Hlt144998942 _Hlt144998943 _Hlt143270776 _Hlt105685846 _Hlt105685882 _Hlt175307375 _Hlt105754988_Debrief_ _Incident _Toc122860047 _Toc122860214 _Toc261615966 _Toc267643673 _Toc267644166 _Toc306350524 _Toc306350803 _Toc306351562 _Toc412548968_Debrief_ _Incident_1 _Toc105753547 _Toc143270269 _Hlt112061584 _Hlt112061585 _Hlt143270787 _Hlt143079292 _Hlt143079293 _Hlt175307384 _Hlt175307438 _Hlt175307439 _Toc122860048 _Toc122860215 _Toc261615967 _Toc267643674 _Toc267644167 _Toc306350525 _Toc306350804 _Toc306351563 _Toc412548969 _Toc105753548 _Toc143270270 _Toc122860218 _Toc267643677 _Toc122860049 _Toc122860219 _Toc261615968 _Toc267643678 _Toc267644168 _Toc122860054 _Toc122860224 _Toc261615973 _Toc267643685 _Toc267644175 _Toc306350526 _Toc306350805 _Toc306351564 _Appendix_A_ _Toc412548970 _Toc105753549 _Toc143270271 _Hlk105424093 _Hlk105684115 _Hlt105684181 _Hlt144999129 _Hlt144999130 _Hlt175307510 _Hlt175307511 _Hlt105684130 _Appendix_B_ _Toc122860050 _Toc122860220 _Toc261615969 _Toc267643679 _Toc267644169 _Toc261615977 _Toc267643689 _Toc267644179 _Toc306350527 _Toc306350806 _Toc306351565 _Toc412548971 _Toc105753550_Appendix_B_ _1 _Toc143270272 _Toc122860036 _Toc306350528 _Toc306350807 _Toc306351566 _Toc412548972 _Toc105753551 _Hlt142568784 _Toc143270273 _Hlt175307872 _Toc122860037 _Toc306350529 _Toc306350808 _Toc306351567 _Toc412548973 _Toc105753552 _Toc143270274 _Hlt105755088 _Hlt143271233 _Hlt143271234 _Hlt412541687 _Hlt175307521 _Hlt175307522 _Toc122860038 _Toc306350530 _Toc306350809 _Toc306351568 _Toc412548974 _Toc105753553 _Toc143270275 _Toc122860039 _Toc306350531 _Toc306350810 _Toc306351569 _Toc412548975 _Toc105753554 _Toc143270276 _Hlt175307200 _Hlk105751356 _Toc122860055 _Toc122860225 _Toc261615974 _Toc267643686 _Toc267644176 _Toc306350532 _Toc306350811 _Toc306351570 _Appendix_C_ _Toc412548976 _Toc105753555 _Toc143270277 _Hlt175307541 _Toc521422372 _Appendix_D_- _Toc105753556 _Toc143270278_F1__ _Toc393884676 _Toc485905834 _Toc486255006 _Toc521422373 _Toc105753557 _Toc143270279 _Hlk89676355 _Toc122860051 _Toc122860221 _Toc261615970 _Toc267643681 _Toc267644171 _Toc306350533 _Toc306350812 _Toc306351571 _Toc412548977 _Toc15392444 _Toc393884677 _Toc485905835 _Toc486255007 _Toc521422374 _D2_-_SBAR _Toc105753558 _Toc143270280_Appendix_E_ _1 _Toc105753559_Appendix_E_ _2 _Toc143270281 _Appendix_F_- _Toc105753560 _Toc143270282_Appendix_G_ _1 _Toc105753561 _Toc143270283 _Toc105753562_Appendix_H_ _1 _Toc143270284 _Hlt175307565 _Hlt143271291 _Hlt143266426 _Hlt143266427 _Hlt143266146 _Hlt143266147 _Hlt175307637 _Hlt175307638 _Hlt143271296 _Hlt143271297 _Appendix_E_ _Appendix_F_ _Toc121111462 _Toc261615975 _Toc122860056 _Toc122860226 _Toc267643687 _Toc267644177 _Toc306350535 _Toc306350814 _Toc306351573 _Toc412548979 _Toc105753563 _Appendix_I_ _Toc143270285 _Appendix_G_ _Appendix_J_- _Appendix_H_ _Toc306350537 _Toc306350816 _Toc306351575 _Toc412548981 _Toc15392526 _Toc298504327 _Toc298504436 _Toc333240858 _Toc333241251 _Toc333311146 _Toc361744355 _Toc394410135 _Toc15392516 _Toc105753564_Appendix_J_-_1 _Toc143270286 _Hlk105677118 _Toc105753565 _Toc143270287 _Toc306350538 _Toc306350817 _Toc306351576_H1_ _Incident _Toc412548982_K1_ _Incident _Toc105753566 _Toc143270288 _H2_ _Call _K2_ _Call _Toc267643682 _Toc267644172 _Toc306350539 _Toc306350818 _Toc306351577 _Toc412548983 _Toc105753567 _Toc143270289 _Hlt143270670 _Toc306350540 _Toc306350819 _Toc306351578_H3_ _Casualty _Toc412548984 _Toc105753568 _Toc143270290 _Toc267643680 _Toc267644170 _Toc306350541 _Toc306350820 _Toc306351579 _H4_-_Damage _Toc412548985 _Toc105753569 _Toc143270291 _Toc122860052 _Toc122860222 _Toc261615971 _Toc267643683 _Toc267644173 _Toc306350542 _Toc306350821 _Toc306351580_H5_ _Emergency _Toc412548986 _Toc105753570 _Toc143270292 _Toc122860057 _Toc122860227 _Toc298504336 _Toc298504445 _K6_ _Health _Toc306350822 _Toc306351581 _Toc412548987 _Toc105753571_K6_ _Health_1 _Toc143270293 _Hlt171519666 _Hlt171519667 _Hlt175307694 _Hlt175307695_H7_-_Response _Toc412548988 _Toc105753572 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General update in line with IRT (Gold) Plan. 24656EC3 Smyth, Zoe2Microsoft Office Word@F#@v@2W$@2W$:! ՜.+,D՜.+,P  hp|  s &UoE - Incident Response Template V1.7 Title8# hF"V""""# # # *#  _PID_HLINKS Base Target@display_urn:schemas-microsoft-com:office:office#SharedWithUsersSharedWithUsersAnnual review dateNextreviewdate!lcf76f155ced4ddcb4097134ff3c332f TaxCatchAll Directorate BCleadA 7U_Toc1432702957O_Toc1432702947I_Toc1432702937C_Toc1432702927=_Toc14327029177_Toc14327029071_Toc1432702897+_Toc1432702887%_Toc1432702877_Toc1432702867_Toc1432702857_Toc1432702847 _Toc1432702837_Toc1432702827_Toc1432702817_Toc1432702807_Toc1432702797_Toc1432702787_Toc1432702777_Toc1432702767_Toc1432702757_Toc1432702747_Toc1432702737_Toc1432702727_Toc1432702717_Toc1432702707_Toc1432702697_Toc1432702687_Toc1432702677_Toc1432702667_Toc1432702657_Toc1432702647_Toc1432702637_Toc143270262$thttps://universityofexeteruk.sharepoint.com/sites/HealthandSafetyHub/Forms and Templates/Forms/AllItems.aspx?RootFolder=%2Fsites%2FHealthandSafetyHub%2FForms%20and%20TemplatesYehttps://universityofexeteruk.sharepoint.com/sites/HealthandSafetyHub/SitePages/Risk-Assessments.aspx<https://www.google.com/search?rlz=1C1GCEB_enGB889GB889&q=domino%27s+pizza+-+exeter+-+sidwell+street+phone&ludocid=17291149424178920362&sa=X&ved=2ahUKEwicrfqai4r4AhWRwAIHHaBGAN8Q6BN6BAgYEAIw&https://www.dominos.co.uk/pizza-near-me/exeter/49-50-sidwell-street?utm_source=gmb&utm_medium=yext&y_source=1_MTIxMzY5NzItNzE1LWxvY2F0aW9uLm1lbnVfdXJs ~Qhttps://www.exeter.ac.uk/departments/cgr/insuranceauditandrisk/continuity/plans/7x_Appendix_A_ cu_Incident_Reported_&O]rchttps://www.dominos.co.uk/pizza-near-me/exeter/49-50-sidwell-street?utm_source=gmb&utm_medium=yext}omailto:s.j.snow@exeter.ac.ukzYlmailto:a.lingham@exeter.ac.ukC5imailto:buscont@exeter.ac.ukDwfmailto:t.tuffin@exeter.ac.ukFvcmailto:e.patrol@exeter.ac.uk:y`Xhttps://www.exeter.ac.uk/staff/employment/payroll/salariesandoncosts/emergencypayments/X ;Z_K6_ _Health_1WRhttps://www.exeter.ac.uk/departments/inclusion/visionandpolicies/equalityact2010/ IT_Appendix_E_ _2RtQ _D2_-_SBAR7K_Appendix_A_  EQhttps://www.exeter.ac.uk/departments/cgr/insuranceauditandrisk/continuity/plans/( B _H4_-_Damagez i?_H3_ _CasualtyI9_Appendix_J_-_1F6Ihttps://www.exeter.ac.uk/departments/communication/communications/press/" I3_Appendix_G_ _100_Appendix_F_-' I-_Appendix_B_ _1Xu*_K7_-_Responseq f' _K2_ _Call} }$_K1_ _Incident2!_Appendix_D_-5_Appendix_C_ 7_Appendix_A_  Qhttps://www.exeter.ac.uk/departments/cgr/insuranceauditandrisk/continuity/plans/ Qhttps://www.exeter.ac.uk/departments/cgr/insuranceauditandrisk/continuity/plans/7_Appendix_A_ ;E _Debrief_ _Incident_1? _Appendix_I_ Y   id1point2Y  id1point3_blank<Wetherell, Mike;Snow, Sarah;Mucklow, Paul;Lindsell, KateL15;#Wetherell, Mike;#65;#Snow, Sarah;#66;#Mucklow, Paul;#16;#Lindsell, Kate  !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~      !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~      !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~      !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~      !"#$%&'()*+,-./012345678:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~      !#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~      !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuwxyz{|}Root Entry F0D- Data 9 1Table"?WordDocumentpSummaryInformation(vDocumentSummaryInformation8~$MsoDataStore --3BAEAGUGKRV3J==2 --Item  PropertiesSQ4AUECRMURA==2 - -Item  8Properties}PV4OO3I4A==2 --Item PropertiesUKQTBOITYIGX==2 --Item $Properties(OCompObj.r  !"#%&')*+,-/ This value indicates the number of saves or revisions. 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